FAQ
Quick answers about Neon Harbour, H-Coins and how the platform works.
What is Neon Harbour?
Neon Harbour is an online social casino designed purely for entertainment. It offers casual games that use virtual H-Coins instead of real money.
Is this a gambling or betting service?
No. Neon Harbour does not offer real-money gambling, betting, or wagering. Players do not place bets and cannot win money or prizes with monetary value.
What are H-Coins?
H-Coins are virtual items used only within the Neon Harbour platform to access games and entertainment features. They have no monetary value outside the platform.
Can I withdraw money or convert H-Coins into cash?
No. H-Coins cannot be withdrawn, exchanged, transferred, or converted into cash, prizes, or any external value.
What exactly do I pay for?
You pay for virtual H-Coins, which provide access to in-platform entertainment features and gameplay. Payments are for digital entertainment content, not deposits or bets.
Are there any prizes, winnings, or cash equivalents?
No. Neon Harbour does not offer cash prizes, cash equivalents, or redeemable rewards of any kind.
How are refunds and disputes handled?
H-Coins are delivered instantly after payment. Purchases are generally non-refundable once delivered, unless required by applicable consumer law or in case of a technical error. Users can contact support for transaction-related issues.
Do I need to verify my identity to use the platform?
Basic access does not require verification. Additional checks may be requested in case of suspicious activity or payment issues.
What payment methods are supported?
Payments are processed via standard card acquiring through regulated payment providers. Availability may vary by region.
Why was my payment declined?
Payments may be declined due to bank restrictions, failed authentication, insufficient funds, or risk controls applied by the payment provider.
When are H-Coins credited to my account?
H-Coins are credited immediately after successful payment confirmation.
Can my account be suspended?
Yes. Accounts may be suspended in case of policy violations, misuse of the platform, or risk-related concerns.
Is there a minimum or maximum purchase amount?
Yes. Transactions are subject to predefined limits aligned with the low-value entertainment model.
Can I transfer H-Coins to another user?
No. H-Coins are non-transferable and can only be used within your own account.
What happens if I lose access to my account?
You should contact support. Access can be restored after basic ownership verification.
Are there any geographic restrictions?
Yes. Access to the platform may be limited or restricted in certain jurisdictions, including, but not limited to FATF and OFAC lists.
How does the platform ensure fair use?
The system operates under controlled logic with predefined rules. Any attempts to manipulate or bypass system restrictions may result in account limitations or suspension.